TERMS & CONDITIONS

GENERAL

Coco Skin Laser Health reserves the right to refuse any client treatment at any time. In the case that a client is refused treatment, all existing credit owed to the client will be paid out in full to the client within 7 days.

All quotes provided are valid for a period of 3 months and may be subject to change.

All terms and conditions are subject to change, all terms and conditions listed on this page https://www.cocoskinlaserhealth.com.au/terms-conditions/ are up to date.

ONLINE BOOKING & CANCELLATION POLICY

Credit card details will be captured at the time of your booking for the purpose of enforcing our cancellation policy where required. Credit card details will be securely stored using the third party ecommerce gateway provider, Stripe.

Our appointment books fill very quickly, due to our experience and reputation for best-in-class results. If you need to change your appointment, we ask that you provide as much notice as possible so we can provide you with a re-scheduled appointment to your liking and schedule one of our other clients from our waiting list.

A minimum of 48 hours notice is required for cancelling or rescheduling your appointment.
An $80 cancellation or no show fee will be charged to your credit card if a minimum of 48 hours notice is not provided.

LOYALTY PROGRAM

Coco Skin Laser Health reserves the right to change or remove the loyalty program at any time.

EARNING POINTS:

Clients earn 1 loyalty point for every $25 spent in clinic on any treatment or product
Loyalty points cannot be transferred to cash
Loyalty points earned will reflect the paid value, not the recommended retail price (RRP)
Loyalty points will be awarded at the time of purchase, not at the time of booking.

REDEEMING POINTS:

Loyalty points can be used for any treatment or product purchase, including discounted treatments.
Loyalty points used to purchase discounted treatments will reflect the value at the time of use, not the RRP.

 

CONSULTATIONS

All efforts will be made to accommodate clients who wish to receive their recommended treatment on the same day as their consultation. Please note that due to high demand and medical circumstances that this is not always possible.

GIFT CARDS

Gift vouchers/cards can be used in conjunction with ALL other offers.

Gift vouchers/cards are non-refundable and cannot be exchanged for cash goods.

All gift vouchers/cards purchased prior to 31st March 2018 are valid for a period of 12 months unless stated otherwise.

All gift vouchers/cards purchased after 31st March 2018 are valid for 36 months from the date of purchase. If your card was purchased after 31st March 2018 and states 12 months validity, please enquire with a member of our staff to extend your gift card expiry date.

2020 CHRISTMAS GIFT CARD OFFER

For every $200 purchased on a gift card in December 2020, recieve a complimentary $50

Gift card and complimentary credit is valid for 3 years from the date of purchase

Offer is only available for purchase in December 2020

Bonus credit is not transferrable and is only available to the gift card recipient

The gift card and corresponding complimentary credit is non-refundable and cannot be exchanged for cash goods

2019 CHRISTMAS GIFT CARD TERMS

All gift cards purchased between 9/11/19 and 23/12/19 are eligible to receive an extra $50 for every $200 gift card credit purchased.

Please note these promotional gift cards are only valid for 3 years from the date of purchase.

Gift cards must be presented at checkout for the offer to be valid. Extra credit available through this offer may not be honoured if the gift card is lost or stolen.

BIRTHDAY OFFERS

Available on new purchases of services only (not available with the purchase of products).

Can be used in conjunction with ALL other offers.

Birthday vouchers are supplied to existing clients via email, they are not able to be refunded or exchanged for cash.

Birthday vouchers offer $75 off your next treatment and are valid during your the month of your birthday.

TREATMENT COMBINATIONS/MULTIVISIT PACKAGES

Are not available in conjunction with any other offers (excluding Birthday Vouchers & Gift Vouchers)

3x treatment series are valid for a period of 12 months from the date of purchase.

6x treatment series are valid for a period of 24 months from the date of purchase.

All Hair Removal packages are valid for a period of 24 months from the date of purchase.

All other packages are valid for 12 months from the date of purchase.

All packages must be purchased before treatment commences. Any treatments purchased prior to purchasing a package or series will be regarded as one off treatment purchases.

Multivisit and treatment packages are not refundable and credit cannot be exchanged for cash goods.

REFER A FRIEND

Not available with any other offers.

Both the referring and referred client are eligible for $75 off their next individual purchase of a service.

To be eligible, the referral card must be presented to reception by the referred client prior to checking out. The card must include the referrers name.

The referred client must purchase a service at the clinic.

All referred clients must not have attended the clinic previously to be considered eligible.

The offer is valid for two months after the email send date.

EXCLUSIVE MONTHLY MAILING LIST OFFERS

Are not available in conjunction with any other offer (excluding birthday and gift cards/vouchers).

Are only available for purchase within the same month that they are promoted. Please check the send date on email campaigns for clarification.

Treatments/offers purchased via Coco’s exclusive monthly offers are valid for a period of 12 months after purchase.